Privacy Policy

At Sadia Afzal, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase through our website. By using our site, you agree to the collection and use of information as described in this policy.

Information We Collect: What We Gather & Why It Matters

We collect various types of information to improve your experience on our website and to ensure the best service possible. This includes:

Personal Information: When you make a purchase or register on our site, we collect personal information such as your name, email address, phone number, postal address, and payment information.
Order Information: When placing an order, we collect information such as billing and shipping addresses, order history, and payment method.
Device Information: We automatically collect information about your device, such as your IP address, browser type, time zone, and other information related to your browsing activity through cookies and log files.
Communications: We may collect information from your emails, customer service chats, or social media messages to help improve our services.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including shipping and invoicing.
Send you updates about your order, shipping status, or customer support responses.
Personalize your shopping experience by providing relevant content, promotions, and offers.
Improve our website by analyzing your interactions and feedback.
Send promotional emails or newsletters (you can opt out of marketing emails at any time).
Detect and prevent fraud or security issues.

Log Files: Tracking Activity for a Seamless Experience

Like many websites, we use log files to track user activity. These files automatically log information such as your IP address, browser type, internet service provider (ISP), referral pages, and date/time stamps. This data is used for trend analysis, website administration, and user movement tracking. It helps us improve the overall website experience and monitor for suspicious activity.

Cookies & Tracking: How We Tailor Your Experience

Cookies are small data files placed on your device or computer that help us track your preferences and activity on our site. We use cookies to:

Enhance User Experience: Cookies help remember your login details, product preferences, and shopping cart items.
Analytics: Cookies help us track and analyze how visitors interact with our website, allowing us to improve performance.
Advertising: Cookies are used to show you relevant advertisements and promotions based on your previous browsing behavior on our website or other websites.

You can choose to disable cookies through your browser settings. However, please note that some website functions may not work properly if cookies are disabled.

How We Safeguard Your Personal Information

We take the protection of your personal information seriously and implement several security measures:

Encryption: All payment transactions are encrypted using secure socket layer (SSL) technology to ensure your sensitive information is protected.
Data Access Control: Only authorized personnel have access to your personal data, and it is stored in a secure environment.
Third-Party Services: We work with reputable third-party service providers for payment processing, shipping, and marketing. These providers are bound by confidentiality agreements and are required to handle your information securely.

Despite these measures, no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted to or from our website.

Advertising and Marketing

We may use the information we collect to display relevant ads on social media platforms (such as Facebook, Instagram) or through third-party advertising networks like Google Ads. These platforms may collect and use information about your interactions with our website to show you ads tailored to your interests.

You can manage your ad preferences directly on these platforms to control the type of ads you see. To opt out of targeted ads, visit:

Google Ads: [Google Ad Settings](https://adssettings.google.com)
Facebook Ads: [Facebook Ad Preferences](https://www.facebook.com/ads/preferences)
Sharing Your Information

We only share your personal information in limited circumstances:

Service Providers: We share information with trusted third-party providers who assist us in operating our website, processing payments, or delivering orders.
Legal Requirements: We may share your information to comply with laws, regulations, or legal processes, or in response to lawful government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Retention: How Long We Keep Your Information

We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request the deletion of your information by contacting us at info@sadiaafzal.com.

Your Rights: Control Over Your Personal Data

Depending on your location, you may have the following rights concerning your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You have the right to update or correct any inaccurate information.
Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.

Links to Third-Party Sites

Our website may contain links to third-party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices of these external sites. We recommend that you review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Information

If you have any questions or concerns regarding our Privacy Policy, please contact us:

Email: info@sadiaafzal.com
Phone: +92 336 8256033

We aim to respond to inquiries within 2 business days.