Frequently Asked Questions (FAQs)
Do you offer customizations?
Yes! We offer custom-made outfits tailored to your measurements and preferences. For custom orders, please contact us directly to discuss your requirements.
How do I place an order?
You can place an order through our website by selecting your desired product and following the checkout process. For custom orders or inquiries, please email us at info@sadiaafzal.com or contact us via WhatsApp at +92 336 8256033.
Do you offer worldwide shipping?
Yes, we offer both domestic and international shipping. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return and exchange policy?
We do not offer refunds. However, exchanges are available within 24 hours of receiving your order, provided the item is in unworn, unaltered condition. Exchanges are accepted only for damaged or incorrect items. Custom orders and sale items are not eligible for exchange. Please refer to our Return & Exchange Policy for more details.
How do I request an exchange?
To request an exchange, email us at info@sadiaafzal.com within 24 hours of delivery with your order number and a description of the issue. We will guide you through the exchange process.
What are the care instructions for your garments?
Our pieces are dry clean only. We recommend taking special care to maintain the quality and longevity of our handcrafted garments. Damage caused by improper care, such as hand washing or machine washing, will not be eligible for exchange or return.
Can I cancel or modify my order after placing it?
Once an order has been placed, it cannot be modified or canceled. We encourage you to review your order carefully before finalizing it. However, if there are special circumstances, you may contact us directly, and we’ll do our best to assist you.
Do you cater to XL or plus sizes?
Yes, we offer custom sizing, including XL and plus sizes. Each piece is made-to-order and can be tailored to your specific measurements. Please provide your detailed measurements at the time of ordering, or contact us directly for personalized assistance.
How do I know what size to order?
We recommend referring to our size guide to find the most accurate fit. For custom measurements, you can provide your detailed body measurements during checkout, or contact us for guidance on taking accurate measurements.
How long does it take to receive my order?
Delivery times vary based on your location and the nature of the order. Typically, domestic orders take 2-4 weeks, while international orders may take 4-6 weeks. Custom orders may require additional processing time, which will be communicated to you at the time of purchase.
What payment methods do you accept?
Through our secure checkout, we accept a variety of payment methods from anywhere around the world, including credit cards, debit cards, and online bank transfers. Full payment is required before processing your order.
How can I track my order?
Once your order has been dispatched, we will send you a tracking number via email or WhatsApp. You can use this number to track your order with the courier service.
Will I be charged duties or taxes on international orders?
International orders may be subject to duties and taxes depending on your country’s regulations. These fees are not included in the price of the item and are payable upon delivery. Please check with your local customs office for more details.
How do I contact customer service?
For any inquiries or assistance, please reach out to us via:
Email: info@sadiaafzal.com
Phone/WhatsApp: +92 336 8256033
Our customer service team is available to assist you during business hours and will respond within 2 business days.